Posted Apr 17, 2018
Yeah, the information superhighway can be a confusing place, so we unplugged everything for 10 seconds then plugged it back in, and this is what we learned:
You need to link your account on your computer and in the app. Here’s how to do it in 10 simple steps:
Step 1: Make sure your account is set up on the website.
Step 2: Head over to the app. If you’re already signed in on the app, go ahead and SIGN OUT so we can start from scratch.
Step 3: Tap the Menu icon at the top left corner of your screen.
Step 4: Select Log In from the main menu.
Step 5: Tap the Log In button.
Step 6: Tap Forgot Password?
Step 7: Enter the email linked to your account, then tap Retrieve Password.
Step 8: Now go peep that inbox for the password reset email – it should arrive within a few minutes.
Step 9: Reset the password for your app account (we suggest making the app account and the desktop account passwords the SAME because remembering passwords is nobody’s strongest skill)
Step 10: Hop back over to the app, log in with your email and new password and you’re IN!
This is will mean you are ALL SET UP (Hallelujah) but of course we will still be clicking refresh over at firstname.lastname@example.org if you need any help.
With that we say, “that’s all she wrote.”
The ZYN Team